Hiring For Customer Care For Premium Banking Process
Job Description
Interested candidate can connect with HR Prity Kumari-9608571313
Job Description:
We are hiring enthusiastic and customer-focused individuals for the role of Customer Service Associate. In this role, you will assist customers through Voice support. If you have strong communication skills and enjoy solving customer problems in a fast-paced environment, this role offers excellent growth opportunities.
Key Responsibilities:
- Handle customer queries and interactions via chat support while ensuring a superior customer experience.
- Assist users with product information, order placement, order tracking, returns, and general inquiries.
- Manage customer concerns and resolve issues with professionalism and accuracy.
- Stay updated on products, promotions, discounts, and platform updates.
- Work closely with the team to resolve complex issues and escalate cases where needed.
Qualifications and Skills:
- Graduation mandatory (any discipline).
- Strong English communication skillswritten and verbal.
- Good problem-solving ability and interpersonal skills.
- Ability to work efficiently in a customer-centric, fast-paced environment.
Benefits:
- Annual CTC: Up to 2.20 LPA.
- Work Schedule: 6 days working with rotational weekly off.
- Shuttle facility available.
- Comprehensive training and ongoing skill development support.
Role: Customer Success Associate
Industry Type: Recruitment / Staffing
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education UG: Any Graduate
