Hiring For Tech Support Associate For Jaipur || CTC upto 3.80LPA
Job Description
Interested Candidates may connect with their Interest Level to Ms.Afreen Manzoor-+91 9320613279
Company Overview:
Join our dynamic team providing *technical support for leading Anti-Virus software solutions. We are looking for motivated individuals who can deliver exceptional customer service through both voice and chat channels, assisting users in resolving technical issues and enhancing their cybersecurity experience.
Job Description:
As a Technical Support Executive, you will be responsible for handling customer queries and troubleshooting issues related to **anti-virus installation, activation, performance, and updates*. You will communicate with users through voice and chat, diagnose problems, and provide accurate, effective solutions while maintaining high service standards.
Key Responsibilities:
Provide technical assistance to customers for anti-virus software (installation, configuration, and troubleshooting).
Handle voice and chat interactions efficiently while maintaining professionalism and empathy.
Identify, diagnose, and resolve system or software-related issues.
Guide customers step-by-step through solutions and ensure problem resolution.
Maintain accurate records of customer interactions in the CRM system.
Escalate unresolved issues to higher technical teams as per process requirements.
Meet performance metrics including response time, resolution time, and customer satisfaction.
Eligibility Criteria:
Freshers Must be a Graduate (any stream).
Undergraduates: Must have *minimum 6 months of documented work experience in any domain.
Skills Required:
Excellent verbal and written communication skills.
Strong technical aptitude and basic understanding of computer systems, software installation, and internet troubleshooting.
Ability to handle technical queries patiently and effectively.
Proficiency in multitasking and working in a fast-paced environment.
Flexible to work in rotational shifts*(including night shifts).
Job Details:
Job Type:Full-Time
Shift: Rotational (Night shifts preferred)
Working Days: 5.5 days/week
Week Offs:* Rotational
Cab Facility: Available for both male and female employees after 3 months of training (during dark hours only)
Compensation & Benefits:
Salary: 26,000 30,000 CTC per month (based on experience and performance)
Performance-Based Incentives* available
One-way travel ticket* from hometown (for relocation)
14 days of company-provided accommodation* upon joining
Relocation Bonus:* 10,000 after successful completion of training
Cab facility* during dark hours post-training
Comprehensive training* and certification support
Fast-track career growth* in technical support and IT services
Why Join Us?
Opportunity to build a career in *technical support and cybersecurity.
Hands-on experience with *leading global anti-virus technologies.
Supportive work environment focused on learning and growth.
Attractive salary and relocation benefits for outstation candidates.
Role: Voice / Blended – Other
Industry Type: Recruitment / Staffing
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education UG: Graduation Not Required
