Hiring International Customer Care Executive

Job Description

Interested Candidates may connect with Ms.Srishti Singh-8446807871

Job Overview
Tech Mahindra is hiring Customer Associates / Senior Customer Associates for an International US Telecom Inbound Voice Process. The role involves managing inbound calls from US customers, resolving service-related issues, and ensuring a superior customer experience.

Key Responsibilities

• Handle inbound voice calls from US telecom customers.
• Resolve customer concerns effectively while maintaining service quality.
• Adhere to call quality, compliance, and process guidelines.
• Accurately document call details and customer interactions.
• Consistently meet performance and quality targets.

Eligibility Criteria

• Education: Any Graduate / Undergraduate
• Experience: Minimum 6 months experience in International BPO Inbound Voice Process
• Domain Experience: Telecom voice experience preferred
• Freshers: Not eligible

Skill Requirements

• Spoken English: B2 Intermediate (Equivalent to Versant 60)
• Computer Skills: MS Office, Internet, and basic applications
• Process Knowledge: International B2C Voice Process mandatory

Shift & Working Days

• US Night Shifts (as per US time zone)
• 5 Days working per week
• Split week off

Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other

Education UG: Graduation Not Required