Lenskart is Hiring For Customer Service Profile II Fresher/Experienced
Job Description
Interview Details
To schedule your Face-to-Face Interview, contact:
Ms.Srishti Singh-8446807871 (11:00 AM 5:00 PM)
About the Client
Founded in 2010, Lenskart is Indias leading and fastest-growing eyewear brand, serving over 1 lakh customers monthly through online, retail, and home eye check-up services. The company is redefining the eyewear experience through innovation and customer-centricity.
Role Overview
We are hiring Customer Care Executives (Voice + Chat) to handle customer queries, ensure satisfaction, and provide accurate solutions while maintaining Lenskart service excellence standards.
Key Roles & Responsibilities
- Handle customer queries via calls and chat, ensuring timely and professional responses.
- Educate customers about Lenskart products, offers, and services.
- Maintain accurate records of interactions and follow SOPs diligently.
- Resolve complaints efficiently and ensure customer satisfaction.
- Build rapport with customers and identify opportunities for cross-selling.
- Achieve assigned performance and quality targets (NPS, resolution rate, etc.).
Eligibility Criteria
- Education: Graduate / Undergraduate candidates can apply.
- Experience: Freshers or candidates with prior BPO/customer service experience.
- Skills Required: Strong communication in English & Hindi, good listening skills, and basic computer proficiency.
Why Join Lenskart?
- Experience: Min 1 year of Experience in Customer Service
- Shift Timing: Rotational Shift (09:00 AM 10:00 PM)
- Working Days: 5.5 Days (Rotational Off)
- Performance-based incentives and training programs.
Role: Customer Success, Service & Operations – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
EducationUG: Any Graduate
