Medical Customer Support Executive
Job Description
Interested Candidates may connect with Ms.Srishti Singh-8446807871 (11am-5pm)
About the Role
We are looking for a medical background professional to join our team as a Medical Claims Call Center Representative.
You will handle inbound calls related to claim queries, rejections, documentation requirements, and policy coverage. Your role is to provide accurate information, assist customers with clarity, and ensure a smooth and supportive experience for every Niva Bupa member.
Key Responsibilities
- Handle inbound calls related to medical claims and rejections.
- Assist customers with claim filing procedures, documentation, and status.
- Provide accurate information on coverage, approvals, and billing codes.
- Investigate claim-related concerns and provide clear resolutions.
- Maintain updated knowledge of Niva Bupa products & medical terminology.
- Escalate critical cases to senior teams when required.
- Follow company policies, compliance rules, and quality standards.
Candidate Requirements
- Education: B.Pharm / M.Pharm (Mandatory)
- Experience:03 years in call center / healthcare / medical insurance
- Strong knowledge of medical terminology & claim processes
- Excellent verbal & written communication
- Ability to handle high call volume with accuracy
- Strong problem-solving and decision-making ability
- Ability to work in rotational shifts
What You’ll Gain
- Salary up to 3.5 LPA (based on interview performance)
- Opportunity to work with a trusted and growing healthcare brand
- Make a meaningful impact by helping customers with medical claims
- Supportive and growth-driven work environment
- Strong learning and career development opportunities
Ready to join Niva Bupa and contribute to a team dedicated to improving lives? Apply today!
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
EducationUG: B.Pharma in Any Specialization
PG: M.Pharma in Any Specialization
