Transcom is Hiring Customer Support Executive || CTC upto 3.0LPA
Job Description
Contact for HR:
Ms.Prity Kumari
Call/WhatsApp:9608571313(Kindly share your resume)
Company Overview:
Transcom is a global leader in customer experience solutions, providing high-quality customer support and sales services for some of the most respected brands in the world. At Transcom, we deliver excellence through innovative customer interaction, operational expertise, and a deep understanding of our clients needs.
Job Overview:
We are hiring Customer Support Associates to handle international voice and chat processes. The ideal candidates will engage proactively with customers, provide resolution to their queries, assist with transactions, and drive customer satisfaction and conversions through strong communication and service delivery.
Key Responsibilities:
- Handle inbound and outbound voice calls and chat interactions for customer support and sales.
- Provide high-quality resolutions for queries related to services, transactions, or product inquiries.
- Deliver excellent service while maintaining a customer-first approach.
- Maintain accurate customer interaction records in internal systems.
Eligibility Criteria:
- Education: Undergraduate, Graduate, Postgraduate can apply
- Experience: Candidates with experience in customer support will be preferred
- Strong verbal and written communication skills in English and Hindi
- No major grammatical or pronunciation issues
Work Schedule:
- 6 Days Working with 1 Rotational Off
- Shift Timing: 8 AM to 10 PM (Rotational)
- Female candidates: Day shifts only (up to 8 PM)
Salary & Benefits:
- CTC: 25,000-35,000 per month (Based on experience and role)
- Transport: Two-way cab facility provided
- Career growth and internal promotion opportunities
Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education UG: Graduation Not Required
